Marine Sales of Pickwick becomes the first Marine Industry Certified Dealership on Pickwick Lake.
WHY BUY A BOAT FROM A CERTIFIED DEALER
Five-Star Marine Industry Dealer Certification is an industry standards program developed in a cooperative effort by boat manufacturers, dealers and engine builders, as part of an industry-wide effort to develop programs focused on delivering an excellent boating experience. The program provides dealers with a set of criteria designed to create continuous improvement across all departments and, in turn, develop processes for meeting and exceeding customer expectations. The criteria and business best practices address the quality of dealer sales, service, parts, follow-up, facilities, as well as employee and customer satisfaction. Criteria compliance must be verified by an independent program consultant, and dealers are re-evaluated every year to ensure they continue to meet the Certification requirements.
Certification also includes a commitment to adhere to a Consumer Bill of Rights. This document, posted in the dealership, lets Marine Sales customers know what to expect and outlines how they will be treated. It is Marine Sales of Pickwick’s commitment to our valued customers.
By achieving Certification, Marine Sales of Pickwick has demonstrated that they are dedicated to providing their customers with a consistent and positive experience every time they visit the dealership. Customers will know when they see the Five-Star Marine Industry Certified Dealership logo in the window that the dealership cares about their boating experience from purchase to service and beyond.
In order to obtain the Five-Star Marine Industry Certification and become re-certified annually, Marine Sales of Pickwick employees must demonstrate that they meet the Certification criteria and best practice standards in the following areas:
With its roots in the international quality movement, the Marine Industry Certified Dealership program applies these qualities and continuous improvement principles to retailing in the recreational boating industry. Boaters can expect to have the best experience at a Five-Star Marine Industry Certified Dealership.
Boating Industry magazine, the leading trade publication for marine dealers, announced its annual list of the Top 100 Boat Dealers in North America and presented Marine Sales of Pickwick with the Top 100 Award for the second consecutive year. During a gala event, held Wednesday evening at the Marine Dealer’s Conference in Orlando, Fla. Jonathan Sweet, Boating Industry editor in chief awarded Marine Sales of Pickwick’s General Manager Ron Martin, Service Manager Roy Wood, Business Manager Maurita Roland, Customer Service Manager Donna Seaton, and Dealer Principal Mike Tutor with the 2012 Boating Industry’s Top 100 Trophy.
“This group of dealers truly represents the elite of the boating industry, companies that are excelling in customer satisfaction, service and overall business success,” said Boating Industry editor in chief Jonathan Sweet. “From thousands of dealers in North America, these 100 companies stand out as the best of the best.”