Service

Marine Sales Service Department prides itself as being the largest marine service and parts department on the Pickwick Lake area. We have four highly qualified technicians and a full line of factory authorized marine motor parts. Having an inside parts department and a large service staff we are ready to accommodate and service all boaters in the Pickwick Lake area regardless of whether they purchased their boat from us or not.

Our Service Department will consult with all customers that come into the dealership We specialize and are certified in servicing Volvo, Yamaha, and Mercruiser engines.

Marine Industry Consumer Bill of Rights
 

 
Marine Sales of Pickwick believes in the tenets of the Marine Industry Certified Dealership program set forth in this consumer commitment. Established jointly by the Marine Retailers Association of Americas and the National Marine Manufacturers Association, these principles are established to ensure you an enjoyable boating experience. We seek to enhance that experience by providing trained, friendly employees, quality products and reliable services. As part of our desire to continuously make improvements, please let us know if we should fail on our commitment or if you do not understand any information provided to you.

 
You have the right to:

Sales:

  • The assistance of a capable and knowledgeable sales consultant
  • Advertising and representations are truthful and factual
  • A written disclosure of all details associated with a purchase
  • An explanation of the proper usage and operation of products
  • Products properly prepared, inspected and tested before delivery
  • The delivery of new products as scheduled
  • An explanation of all maintenance requirements and schedules established for your product
  • An explanation and written copies of warranties on all products and major components

Service:

  • The explanation of maintenance/repair plans including estimated repair time and cost
  • An itemized list of all charges (both warranty and retail) with thorough explanation
  • Prior approval of changes in repair costs or additional charges should they occur
  • Maintenance/repair work done right the first time by knowledgeable trained technicians
  • Maintenance/repair work completed when promised
  • Timely notice of changes in service delivery time if delays are experienced in repair completion
  • Inspect replaced/damaged components upon presentation of the invoice/work order

Operations

  • Fair, open and honest treatment without discrimination
  • Respectful, professional and accurate responses to all product questions and requests
  • Privacy and confidentiality of customer records
  • Voice any concerns, directly with our management team, if we fail to fulfill our commitments or meet your expectations

This is our commitment to you. You should expect a higher standard of professionalism when working with us.

Please hold us accountable to that expectation.