Buying a boat is a big decision giving the investment and limited time of enjoyment of that investment. However, the investment the local dealership makes in its customers is paramount to my personal investment in a brand. Cobalt has wonderful boats, but it is the customer service of Marine Sales of Pickwick that make Cobalt an Awesome brand. I truly feel that from the ownership to the cleaning crew of Marine Sales that they are just a text way to provide me personal assistance, guidance, or help in anyway. To put it simple Marine Sales of Pickwick just….”Does the Right Thing”. What I mean by this is if there is an issue and it may or may not be Cobalt or Marine Sales fault, they will make it right period! Think about that! How awesome is that to actually say and mean!
I am new boating as of 3 years ago and have purchased 2 new boats from Marine Sales of Pickwick in this time. Given the outstanding customer service I expect this relationship to last a Life Time.
Thank you for all you do to make my families limited time on the water so successful and fun for all!
Kudos to the Marine Sales TEAM (Kevin Stevens, Brian Hill, Ken Toby, Steven Tutor, etc.) that ALWAYS go above and beyond no matter the issue or time of day.
Thank you – Joey House Sedgwick
Cobalt Boats Customer Response
“We purchased our boat last year (July 2018) Stephen helped us to find the perfect boat for our family but within our budget. We had super friendly service from everyone we dealt with during our purchase experience. Just this past weekend we had an issue with our boat which required us to take it to Marine Sales to find out what was going on. I am just in awe at the service we received. When my husband arrived he spoke with Kevin the service mgr. and he jumped right on it no waiting at all. He had my husband pull our boat over to the servicing area and he had the problem fixed and we were leaving in less than 30 minutes. Stephen assured us when we bought our boat that we would have continuous support from their dealership and after our experience yesterday I can say that’s the truth. Thank you all for such a pleasant experience so far.”
“Our new summer toy is on its way! Thank you Marsha Fisher for the beautiful boat and the excellent customer service. If anyone is looking to buy a boat she’s the lady to call!”